PLAIN ANSWERS.

SCLogic builds custom software and CRM systems, AI and automation, websites, Excel tools, SQL and data work and integrations around the way a business already works. I start with your process and build only what fits it.

Usually not. Most businesses need what they already have to talk to each other, so I connect existing systems such as email, your website, a CRM, accounts, spreadsheets and ERP rather than replacing them.

For specific jobs: reading, sorting, summarising, drafting and answering. Each one works from your own data, with a person responsible for the outcome, and anything uncertain goes to a person for review.

No. I design around your process, so nothing is forced into a template that almost fits.

Yes. A custom CRM is a system for customers, conversations and next steps, built around how you sell and support rather than a generic template.

I am based in Cwmbran, South Wales. I work in person with businesses across South Wales and South and South West England, and remotely with clients anywhere.

Tell me what you are trying to fix. A short message is enough, no budget is needed, and I come back with questions rather than a sales pitch.

Yes. A custom CRM is built around how you sell and support, with your stages, your fields and your reports, rather than a generic template.

Off-the-shelf CRMs are built for everybody, so they fit nobody exactly. A custom CRM is built around the information you hold, the people who use it and the steps your work goes through.

Often not. I build what your process needs and keep everything around it simple, connecting to the systems you already use rather than replacing them.

No. Documentation and access are handed over, and a plan for support after launch is agreed with you.

Designed first, so you see what is proposed before it is built, then built in small working steps so you react to something real.

On reading, sorting, summarising, drafting and answering: emails and enquiries, documents and forms, call notes and customer records.

Yes, which is why every value it extracts carries a confidence, and anything below the line goes to a person for review instead of straight into your records. A log keeps every input, output and decision.

Yes. It works from your information, inside the systems you already have, with access agreed with you first.

With a single, clearly defined job rather than an AI strategy. The result is then compared with how the job was done before.

Anything done the same way more than a few times a week: entering data, sending updates, chasing approvals and building reports.

Failures are logged and flagged, never silent. Cases that need a person are routed to one, with the context they need.

Yes. Every site is designed and built from scratch around your business, whatever its size or sector. I do not start from a template or a theme.

Often not. Most small business sites need a handful of well-made pages. Where you need to update content regularly, a simple way to do it is set up that does not depend on me.

Yes. Keyboard support, readable type, sufficient contrast and respect for reduced-motion settings are built in from the start.

Every page gets semantic markup, a sensible structure, proper metadata, a sitemap and good performance: the basics, done properly.

Yes. Configurators, quote calculators, product selectors and guided flows can answer a visitor’s question on the page instead of in an email.

Sometimes. Built properly, a workbook is fast and familiar. I say plainly when it is the right tool and when the job has outgrown it.

Anything done the same way more than a few times a week: entering data, sending updates, chasing approvals and building reports.

No. The stable, repeatable parts come first, so the gain is quick and safe. The rest goes to a person.